FAQ
VA
Vancetic Support Center
Lighting Experts — Chandeliers, Pendants & Wall Sconces
Frequently Asked Questions
Everything you need to know about orders, shipping, returns, and more.
What payment methods do you accept?
We accept all major credit and debit cards.
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 7–14 business days.
Can I cancel my order?
Orders can be canceled within 48 hours. After shipment, cancellation is not possible.
What is your return policy?
We offer a 30-day return policy for unused items in original packaging.
What if my item arrives damaged?
Contact us within 48 hours with photos, and we will send a replacement or refund.
Do you offer warranty?
Yes, we provide a limited warranty for our lighting products.
Still have questions?
Our support team responds within 24 hours.
Contact Us
Our support team responds within 24 hours.