Privacy policy

Last updated: January 30, 2026

Vancetic operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Vancetic is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. Personal information does not include anonymized or de-identified data. Depending on your interactions with the Services, we may collect or process:

Contact details: name, address, billing and shipping address, phone number, email address.
Financial information: credit/debit card or account numbers, payment confirmation, transaction details, and other payment information.
Account information: username, password, security questions, preferences, and settings.
Transaction information: items viewed, added to cart, purchased, returned, exchanged, or canceled.
Communications with us: including inquiries submitted to our customer support.
Device information: IP address, browser type, network connection, and unique identifiers.
Usage information: how you interact with or navigate our Services.

Personal Information Sources

We may collect personal information from:

Directly from you when you create an account, use our Services, communicate with us, or provide personal information.
Automatically through our Services, including via cookies and other tracking technologies.
Our service providers who process information on our behalf.
Partners or third parties, as permitted by law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Provide, Tailor, and Improve the Services: Process orders, manage accounts, fulfill transactions, handle returns and exchanges, personalize shopping experience, and send account-related notifications.
Marketing and Advertising: Send promotional communications and show personalized online ads based on activity and preferences.
Security and Fraud Prevention: Authenticate accounts, detect or prevent fraud or illegal activity, and secure our Services.
Communicating with You: Provide customer support and maintain our business relationship.
Legal Reasons: Comply with applicable law or respond to legal processes, including investigations or litigation.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes, including:

Shopify, vendors, and other service providers (e.g., payment processing, data analytics, cloud storage, fulfillment).
Business and marketing partners to provide advertising and marketing services.
When directed or consented by you, e.g., for shipping products or social media integrations.
Affiliates or corporate group entities.
In connection with business transactions, legal obligations, or enforcement of our policies.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Shopify may use your information in accordance with its Privacy Policy: Shopify Privacy Policy.

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices. We do not guarantee the privacy or security of information shared on these sites.

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. Parents or guardians may request deletion of such information.

Security and Retention of Your Information

No security system is perfect. Information sent to us may not be fully secure. We retain personal information based on the need to provide Services, maintain accounts, comply with law, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on your location, you may have the right to:

Access your personal information.
Delete personal information we maintain.
Correct inaccurate information.
Request portability or transfer of your personal information.
Opt-out of sale or sharing for targeted advertising.

You may also manage communication preferences and unsubscribe from promotional emails. We may require identity verification before processing requests.

Learn more about your rights via Shopify: Shopify Privacy Portal.

Complaints

You may contact us for complaints or inquiries about personal information or data protection authorities in your jurisdiction.

International Transfers

We may transfer, store, or process personal information outside your country. Transfers from the European Economic Area or UK will comply with recognized mechanisms like Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy for operational, legal, or regulatory reasons. Updates will be posted on this website with a revised "Last updated" date.