Last updated: July 28, 2026
This Payment Policy explains how payments are displayed, authorized, processed, reviewed, and refunded for purchases made through vancetic.com.
Vancetic is operated by Vancetic Inc. By submitting an order, you agree to this Payment Policy, our Terms of Service, Shipping Policy, and Return and Refund Policy.
1. Accepted Payment Methods
The payment methods currently available for an order are displayed during checkout. Available payment methods may vary depending on the customer's device, location, order value, payment provider, and checkout eligibility.
Vancetic does not guarantee that every payment method will remain available for every transaction.
2. Currency
All prices, shipping charges, discounts, taxes, refunds, and order totals are processed in United States dollars unless checkout expressly displays another currency.
A bank or card issuer may apply currency-conversion charges, international transaction charges, or other fees. These charges are determined by the financial institution and are not collected or controlled by Vancetic.
3. Prices
Product prices are displayed on the applicable product pages. The final amount payable is displayed during checkout before the customer submits the order.
The final order total may include:
- The price of the selected products and variants;
- Applicable discounts;
- Shipping charges; and
- Applicable sales taxes.
Product prices do not include shipping charges or taxes unless expressly stated.
We may change product prices at any time. A later price change does not normally affect an order that has already been accepted.
4. Pricing Errors
We make reasonable efforts to display accurate prices. However, typographical, technical, supplier, currency, or listing errors may occasionally occur.
If an obvious pricing error affects an order, we may contact the customer before fulfillment and offer the customer the option to:
- Confirm the order at the corrected price; or
- Cancel the affected item or order for a refund.
We will not charge a corrected higher amount without the customer's authorization.
5. Payment Authorization
By submitting an order, you represent that:
- You are authorized to use the selected payment method;
- The billing and payment information is accurate;
- You authorize payment for the displayed order total; and
- You authorize reasonable payment and fraud-verification checks.
A card issuer or payment provider may place a temporary authorization hold when an order is submitted. An authorization hold is not necessarily a completed charge.
The timing for releasing an authorization hold is controlled by the applicable bank or payment provider.
6. Payment Processing
Payments are processed through Shopify and the payment providers made available at checkout.
Vancetic generally does not receive or store complete payment-card numbers or card security codes when the payment is processed by an authorized third-party payment provider.
Payment providers may independently process payment details, billing information, transaction identifiers, device information, and fraud-risk information under their own terms and privacy notices.
7. Order Acceptance
A payment authorization or automated order confirmation does not necessarily mean that the order has been finally accepted.
Before accepting or fulfilling an order, we may review:
- Payment authorization;
- Billing and shipping information;
- Product and supplier availability;
- Shipping eligibility;
- Order quantity; and
- Fraud or security indicators.
We may cancel an order when payment cannot be completed, the product is unavailable, information cannot be verified, or the transaction presents a reasonable fraud or security concern.
8. Failed or Declined Payments
Vancetic does not control whether a bank, card issuer, or payment provider approves or declines a transaction.
A payment may be declined because of:
- Incorrect card or billing information;
- Insufficient funds or credit;
- An expired payment method;
- A billing-address mismatch;
- Bank security restrictions;
- Payment-provider restrictions; or
- Suspected unauthorized activity.
If payment is declined, the customer should verify the information entered or contact the applicable financial institution.
9. Order Verification
We may request reasonable additional information to verify an order, payment method, billing address, shipping address, or customer identity.
Verification information will be used only for order processing, fraud prevention, security, customer support, and related legal purposes.
We may cancel an order when requested verification is not provided within a reasonable period.
10. Taxes
Applicable sales taxes are calculated during checkout based on the products, delivery destination, and applicable tax rules.
The amount displayed at checkout is the tax amount applicable to the order based on the information available when the order is submitted.
Customers are responsible for entering an accurate delivery and billing address so that applicable taxes can be calculated correctly.
11. Discounts and Promotional Codes
Promotional codes must be entered during checkout before the order is submitted.
Unless expressly stated otherwise:
- Only one discount code may be applied to an order;
- Discounts cannot be exchanged for cash;
- Discounts cannot be added after an order is submitted;
- Discounts may be limited to selected products or customers;
- Discounts may have expiration dates or usage limits; and
- Discounts do not reduce shipping charges or taxes.
We may reject or cancel a discount affected by fraud, abuse, technical error, unauthorized distribution, or a violation of the promotion's terms.
12. Duplicate Charges
A pending authorization and a completed payment may temporarily appear as two separate entries on a payment account.
If you believe that you were charged more than once for the same order, contact us with the order number and a description of the transactions.
Do not send complete payment-card information by email.
13. Cancellations
Cancellation requests should be submitted as soon as possible.
An order cannot be guaranteed to be cancelled after supplier processing, fulfillment, or shipment has begun.
Approved cancellations are refunded to the original payment method.
Additional cancellation information is available in our Return and Refund Policy.
14. Refunds
Approved refunds are issued to the original payment method used for the transaction, unless applicable law requires another method.
After Vancetic issues a refund, the time required for the amount to appear depends on the bank, card issuer, and payment provider.
Original shipping charges are refundable only when required by law or expressly stated in our Return and Refund Policy.
We do not issue refunds to a different card, bank account, payment account, or individual.
15. Payment Disputes and Chargebacks
Customers may contact us first when they believe a payment is incorrect or an order has not been properly completed.
Contacting Vancetic does not waive any rights a customer may have through a bank, card issuer, payment provider, or applicable law.
When a payment dispute or chargeback is filed, we may provide the payment provider with relevant records, including:
- Order details;
- Payment authorization information;
- Shipping and tracking records;
- Delivery confirmation;
- Customer communications;
- Return-policy information; and
- Fraud-verification records.
We may pause a refund or replacement relating to the same transaction while an active payment dispute is being reviewed, to avoid duplicate reimbursement.
16. Payment Security
We use Shopify and authorized payment providers to operate checkout and process payments.
Customers should not email complete card numbers, security codes, online-banking passwords, or account login credentials to Vancetic.
We will not ask a customer to provide an online-banking password or complete card security code through email or telephone support.
17. Changes to This Payment Policy
We may update this Payment Policy when our payment methods, checkout services, business practices, or legal obligations change.
The revised version becomes effective when posted with an updated “Last updated” date unless another effective date is stated.
18. Contact Information
For payment or billing questions, contact:
Vancetic
Operated by Vancetic Inc
1500 N Grant St, Ste R
Denver, CO 80203
United States
Email: support@vancetic.com
Phone: +1 (812) 219-3240
Support hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time